Why does my scale say "error"?

If your iHealth Lite wireless scale is showing an error, see the chart below for possible causes and solutions. 

PROBLEM POSSIBLE CAUSE SOLUTION
“Er 0” The scale failed to initialize Remove the batteries, wait for one minute, then reinstall.
“Er 1”  Maximum weight has been exceeded The maximum weight allowed is 400 lbs/180 kgs.
“Er 2” 
The Scale can't capture a steady reading 1. Allow the Scale to shut off completely before tying again
2. Place feet on the center of glass platform and try again
“Er 4”  Bluetooth connection error Reset the Bluetooth connection by turning it off and on in your moble device settings
“Er 9”  Scale memory access error Remove the batteries, wait for one minute, then reinstall.

If you are still having trouble, please contact our Patient Success team. We're here to help!

Email: Help@noteworth.com | Phone: 888-983-1673 (Monday - Friday 9 a.m. - 9 p.m. ET).

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