Why does my scale say "error"?
If your iHealth Lite wireless scale is showing an error, see the chart below for possible causes and solutions.
|“Er 0”||The scale failed to initialize||Remove the batteries, wait for one minute, then reinstall.|
|“Er 1”||Maximum weight has been exceeded||The maximum weight allowed is 400 lbs/180 kgs.|
| “Er 2”
||The Scale can't capture a steady reading|| 1. Allow the Scale to shut off completely before tying again
2. Place feet on the center of glass platform and try again
|“Er 4”||Bluetooth connection error||Reset the Bluetooth connection by turning it off and on in your moble device settings|
|“Er 9”||Scale memory access error||Remove the batteries, wait for one minute, then reinstall.|
If you are still having trouble, please contact our Patient Success team. We're here to help!