What type of smartphone do I need for Noteworth?

Noteworth makes it easy to share your health information and do video visits with your doctor. 

We designed Noteworth for mobile devices because most people take their smartphones with them everywhere. Because of this focus on smartphones, we created an experience that is best on a newer-model Android or iPhone device. You can download the app on your tablet, but at this time, calls are not supported. 

Currently, you need hardware (a smartphone) that will run one of the following operating systems:

  • Android Lollipop 5.0 or
  • Apple iOS11 

Again we recommend downloading the app on your smartphone, not a tablet. Follow this link for full instructions on setting up your account. 

When you are resetting your password, which happens from time to time, our system will require that you use the browser Google Chrome. We use Google Chrome because it's the most secure. Keeping your medical information private is a major priority for Noteworth, so we make everyone use Chrome, even your doctor.

How do I know which version of Android I have?

  1. Turn the phone on
  2. Navigate to the home screen
  3. Tap the Settings button
  4. Tap the Settings option
  5. Scroll down and tap "About Phone"
  6. Scroll down to "Android Version" and look at the number under the heading. That is the version of Android you have! Yay. 

How do I know which version of Apple iOS I have?

  1. Turn the phone on
  2. Navigate to the home screen.
  3. Tap the "Settings" app
  4. Tap "General"
  5. Tap "About"
  6. Read the list until you find the word "Version". The number to the right of that word is the version of iOS that is on your phone. Yay.

Can I use my laptop or desktop computer?

Currently, no. We do not offer Noteworth Connect for the laptop or desktop computer. We may build software for computers in the future. 

Need more help? 

If you still need additional help, don't hesitate to reach out to us at Noteworth at help@noteworth.com. You can also select " Contact Noteworth Support" in the settings page on your app to email Noteworth directly from your smartphone.
If you run into trouble, you can always call our support line: 888-983-1673
We are available for live support from 9:00 AM to 9:00 PM ET.

Still need help? Contact Us Contact Us